Our Policies
Keeping everything running like clockwork.
To ensure the best experience for every client, we keep our policies clear, organised and structured from the beginning.
The best results come from collaboration.
Great brands are built one intentional piece of content at a time.
A few quick things:
All payments must be made within 5 days of invoice.
Notice is required before requesting service changes or cancellations.
Turnaround times may vary based on project scope and content volume.
Payments are non-refundable once work has begun.
A clear process allows us to focus on creating
better content for your brand.
A clear process allows us to focus on creating
better content for your brand.
Please note:
Additional content requests outside of the agreed amount may be charged separately.
Clients are responsible for supplying brand assets, imagery and relevant information where required.
Revisions are kept reasonable and aligned with the agreed scope of work.
Support is provided through active project periods.
Stategy and creative direction remains confidential and may not be resold or redistributed.
Privacy Policy:
Last updated: 14 August 2026
Pretty Consistent respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect information when you interact with Pretty Consistent through our website, social media accounts, messaging services and digital systems.
Information we may collect
Depending on how you interact with Pretty Consistent, we may collect information including:
Your name, social media username, email address, contact information, messages and enquiries you send to us, information you voluntarily provide during conversations, and information relating to services you enquire about or purchase.
When you interact with Pretty Consistent through platforms such as Instagram, Facebook or WhatsApp, we may also receive information made available through those platforms in accordance with your privacy settings and their respective policies.
Social media messaging and automated assistance
Pretty Consistent may use automated systems and artificial intelligence to help manage incoming messages, respond to general enquiries, provide information about our services and identify when a conversation requires a member of our team.
When you send us a message through a supported social media or messaging platform, information from that conversation may be processed by systems we use to provide and manage this service.
Automated systems are designed to support our communications rather than make significant decisions about individuals without appropriate human involvement.
Where a conversation requires personal assistance, further discussion or human judgement, it may be passed to a member of the Pretty Consistent team.
How we use your information
We may use your information to:
- Respond to messages and enquiries.
- Provide information about Pretty Consistent and our services.
- Manage relationships with prospective and existing clients.
- Provide services you have requested.
- Improve our communications, systems and customer experience.
- Maintain appropriate records relating to enquiries and client relationships.
- Operate and improve automated messaging and business systems.
- Comply with legal or regulatory requirements where applicable.
We will only use personal information where we have an appropriate lawful basis to do so.
Sharing and processing of information
We may use trusted third-party technology providers to operate our website, communications, automation and artificial intelligence systems.
These providers may process information on our behalf only where necessary to provide their services.
We do not sell personal information.
Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, managing enquiries, maintaining appropriate business records and meeting legal obligations.
Your rights
Depending on applicable data protection law, you may have rights relating to your personal information, including the right to request access, correction or deletion of information we hold about you.
You may also object to or request restrictions on certain types of processing where applicable.
Requesting deletion of your information
If you would like Pretty Consistent to delete personal information associated with your interactions with us, please contact us using the email address below.
Please include enough information for us to identify the relevant records or conversations.
We will process valid deletion requests in accordance with applicable data protection requirements.
Third-party platforms
When you interact with Pretty Consistent through services such as Instagram, Facebook or WhatsApp, those platforms may independently process your information under their own privacy policies.
Pretty Consistent is not responsible for the independent data practices of third-party platforms.
Changes to this policy
We may update this privacy policy from time to time to reflect changes to our services, technology or legal obligations. The latest version will always be available on this page.
Contact
If you have questions about this privacy policy or would like to make a request relating to your personal information, contact:
Pretty Consistent
Email: hello@prettyconsistent.com